Standard Terms, Conditions and Warranties:
We know you will love your Custom-Made window furnishings from TopNotch Blinds and Shutters. All products we offer are covered by the terms and conditions of the limited-year warranty according to the suppliers. No statement, description, or recommendation contained in any catalog, price list, advertisement, or communication, by any employee or agent of TopNotch Blinds and Curtains shall be interpreted to enlarge, vary, or override in any way any of these terms and conditions.
Quotation:
- The Quotation is valid for 6 months. Any purported acceptance of the Quotation outside of this period will be void and of no effect unless TopNotch Blinds and Shutters confirms in writing.
- Quotations are based on the current costs of supplying the Products and unless TopNotch Blinds and Shutters has otherwise agreed, are subject to amendment by TopNotch Blinds and Shutters at any time before commencement of manufacture of the Products the subject of the Quotation to meet any rise and fall in such costs between the date of the Quotation and the date of commencing manufacture.
- If the Customer wishes to accept a Quotation, the Customer must pay the 50% Deposit to TopNotch Blinds and Shutter. If the Deposit is paid within the Acceptance Period, the Contract is formed on receipt of the Deposit. If the Deposit is paid outside the Acceptance Period, the Contract is only formed on TopNotch Blinds and Shutters written confirmation to the Customer of acceptance of the Contract.
Deposit:
All products are made to order and require a 50% deposit before work can commence. The remaining balance is due on completion of the order and will not be released until final payment has been received. Should order be canceled after work on your product has commenced, TopNotch reserves the right to withhold the deposit to cover the cost of materials.
If alterations need to be made after work has commenced additional charges may apply.
Production Time:
Production time for your custom-made order will usually take approximately 3 – 5 weeks (this may vary) from receiving your deposit, depending on the availability of materials you choose. Should there be a delay in the above lead time notice will be given as soon as possible.
Alterations:
Any alterations to the order once work has commenced may incur additional charges.
Final Payment:
Installations will only start once the final payment has cleared in full.
- All products are the property of TopNotch Blinds and Shutters unless the payment is fully made.
- If the customer fails to make the payment, TopNotch blinds and shutters reserves the rights to:
- A) Remove the installed products.
- B) Claim the Customer all costs, expenses, and charges incurred on any account whatsoever including, but not limited to any action taken by TopNotch Blinds and Shutters to recover monies or goods due from the Customer including but not limited to any mercantile agent’s costs and legal costs and disbursements on a solicitor-client basis.
- C) Cease any further deliveries to the Customer and terminate immediately any agreement with goods that have not been delivered. Any late payment by the Customer attracts interest at the rate of 12% per annum. Interest will accrue starting from the day after the date payment is due until payment in full.
Refunds:
TopNotch Blinds and Shutters have the right to a repair, replace or refund if the products are damaged or defective. Refunds on duplicate payments will be refunded. Refunds can only be made on the same account from where the deposit is paid.
Events Beyond our Control:
TopNotch Blinds and Shutters shall have no liability for any failure to deliver Products that is caused by any event or circumstance beyond reasonable control including, without limitation, third party default, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Warranty:
1) All products sold will be free from defects in material and workmanship for a period as mentioned on the quote
from the delivery of products (warranty period). This warranty includes all materials, mechanisms (cord locks and
tilt gears) and components (brackets, wands, caps, etc.)
2) If a defect arises within the warranty period, contact us giving details of the defects and we have agreed that the Goods should be returned to us. Provided that the Goods have:
• not been modified.
• not been subjected to misuse, negligence, improper cleaning; or not failed as a result of normal wear and tear
and if the Goods are defective – in compliance with the Australian Consumer Law, we will promptly arrange, depending on the extent of the defect:
• to repair the Goods and return the repaired Goods to you, free of charge; or
• to deliver replacement Goods of similar quality and specification, free of charge
• Where a product under warranty is no longer available, a substitute product current range to the same value
will be offered as a replacement during the warranty period.
3) This warranty is not transferable.
4) Service calls after warranty or other repairs for jobs will incur traveling charges to be paid at the time of booking the visit. Further charges may apply but will be quoted upon request.
